Resolve error 03114100DE "Wet tape in tape exit area" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The Connect+® / SendPro™ P Series displays error code 0311-41-00DE "Wet tape in tape exit area" and will not print.


There may be a wet tape in the machine's exit area.


UPDATED: September 18, 2017
A reboot may resolve the issue. Follow these steps to restart safely:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the popup.
  4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to power the machine back up.
If the error code returns, contact customer support. Please have your model number ready.