VERIFIED SOLUTION i

Resolve a frozen software download or rate update on the DM100i-DM225

Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

Your update stops progressing or stays on one screen for more than 20 minutes.

Cause

Your meter cannot connect to the server.

Resolution

UPDATED: March 29, 2019
Follow these steps to safely restart your meter and retry your download:
  1. Unplug the power cord.
  2. Wait three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Attempt your software download again.
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