VERIFIED SOLUTION i

Resolve Infrastructure Error Code 341 on the DM500, DM800i, DM900, DM1000 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, and DM1100™

Issue

The meter displays error code 341 and will not refill.

Cause

The meter is not linked to a postage account.

Resolution

UPDATED: September 1, 2017
Restart your meter. Here are the steps to follow for a safe restart:
  1. Turn the power off with the power switch
  2. When the display turns off, wait one to three minutes then turn the power switch back on
  3. If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.