VERIFIED SOLUTION i

Connection errors and messages on the mailstation series

Issue

The meter displays one of the following errors or messages, and does not connect to the Pitney Bowes Data Center:
  • Error Codes on your meter: 010E, 10053, 10054, 1811, 1813, 1814, 1816, 1821, 1823, 1824, DE00, DE06, DE1D, DE13, DE14, DE2A, DE2B, DE2C, DE29, ED00, ED31
  • Error on PC Meter Connect: E010E, E1811, E1813, E1814, E1816, E1821, E1823, E1824, EDE00, EDE06, EDE1D, EDE13, EDE14, EDE2A, EDE2B, EDE2C, EDE29, EDE31
  • System Messages: No Dial Tone, Gateway Address not set, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, Server Time out, Data Center Timeout
If you receive the message Cannot login to Data Center. Try again?, see "Cannot login to Data Center. Try again?" on the mailstation series.

If your error code or message is not listed here, search for it from the Pitney Bowes support page.

Cause

The meter cannot connect to the server.

Resolution

UPDATED: January 3, 2019
  1. Restart the meter:
    1. Unplug the power cord.
    2. Wait one full minute.
    3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  2. If the issue is not resolved by restarting, see the troubleshooting page for your meter's connection method:
SmartLink
Communication Device
 PC Meter Connect
    Environment Details
    Products affected: mailstation™, mailstation2™