VERIFIED SOLUTION i
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Resolve connection errors and messages on the mailstation and mailstation2

Issue

The meter displays one of the following errors or messages, and will not connect to the Pitney Bowes Data Center:
  • Error Codes on meter: 010E, 1813, 1814, 1816, 1823, 1824, DE00, DE06, DE1D, DE13, DE14, DE2A, DE2B, DE2C DE29
  • Error on PC Meter Connect: E010E, E1813, E1814, E1816, E1823, E1824, EDE00, EDE06, EDE1D, EDE13, EDE14, EDE2A, EDE2B, EDE2C, EDE29
  • System Messages: No Dial Tone, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, Server Time out, Data Center Timeout, Gateway Address not set

Cause

The meter is not connecting to the server.

Resolution

UPDATED: September 1, 2017


Restart your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Communication Device
SmartLink
PC Meter Connect
  If your issue is not resolved, contact technical support. Please have your model and serial number ready.

Environment Details

Products affected: mailstation™, mailstation2™

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