How to resolve connection errors and messages on the mailstation and mailstation2


The meter displays one of the following Errors or Messages, and will not connect to the Pitney Bowes Data Center:
  • Error Codes: 1814, 1816, 1823, 1824, DE29, DE2A, DE13, DE14, DE00, DE2C, DE1D, DE06, DE2B
  • System Messages: No Dial Tone, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, Server Time out, Data Center Timeout, Gateway Address not set


The meter is not connecting to the server.


UPDATED : January 19, 2017

Restart your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord
  2. Wait one to three minutes
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
Communication Device
PC Meter Connect

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

Environment Details

Products affected: mailstation and mailstation2™


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