VERIFIED SOLUTION i

Error "error calling external object function save at line 11 in function of_save of object cb_xml_helper" in Confirm when trying to export the a client OD batch file

Products affected: Confirm

 

Issue

When trying to export the OD batch file the client is getting the following error when he uses the XML button to finish the process.
 
Error message: Error calling external object function save at line 11 in function of_save of object cb_xml_helper.
Error number: 35
Object: cb_xml_helper
Function / event: of_save
Line number: 11
Software version: V12.20a.AM
Client name: client_name
Licence number: licence_number
Data set: ENGINEER
User Id: PN11
User Name: user_name
Date: 24/02/2015 11:19:08
Details: Y Exporting the XML, got the error message.

Cause

This is caused by the user not selecting a full file location on the target file location field of the export screen. They have only entered the xxxx_OD.xml file name without the location folder.

Resolution

UPDATED: December 11, 2018
Make sure that the full file path AND file name are entered for the location you wish to save the OD batch file to.