VERIFIED SOLUTION i

OfficeMail OFMA Electronic Attachment download failure

Issue

OFMA issue electronic attachment download failure when attempt to insert attachment at Printer Driver

Cause

OFMA will create a PDF in the AttachmentStore when an attachment is created.
If the AttachmentStore is inaccessible or the PDF is missing, OFMA will issue error message of "attachment download failure" when user attempt to use it.

Resolution

UPDATED: March 23, 2017
Make sure the "AttachmentStore" directory and the attachment (PDF file) exists and accessible
Environment Details