VERIFIED SOLUTION i

Resolve inconsistent weight on the DM500, DM800i, DM925, DM1000 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The scale is reporting an inconsistent or unstable weight. The reported weight fluctuates even though the item on the scale is not being moved.

Cause

The scale may not be level or balanced.

Resolution

UPDATED: May 21, 2018
To resolve this issue, make sure that the scale is level and balanced:
  1. Remove the top cover.
  2. Locate the glass level.
  3. Adjust the meter's feet by rotating them until the bubble in the level is fully inside of the black circle.
If the issue is not resolved, contact technical support. Please have your model number and serial number ready.