VERIFIED SOLUTION i

Resolve error code 0203420700 on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 0203-42-0700 and will not print.

Cause

The meter has detected an error with the internal printer.

Resolution

UPDATED: September 15, 2017
To resolve this issue:
  1. Check for obstructions in the printer path:
    1. Open the printer cover.
    2. Check that the blue print head cover is latched and that no foreign objects are present in the printer area.
  2. Follow these steps to safely reboot the machine:
    1. Select the Gear from the lower right corner of the home screen.
    2. Select Shut Down from the menu.
    3. Select Shut Down on the pop-up.
    4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
    5. After everything has been off for 10 seconds, press the Power button.
If the error code returns, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.