VERIFIED SOLUTION i
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
The Connect+® / SendPro™ P Series displays error 0311-41-00CA "Mailpiece jam in sealer area" and will not run mail.
The machine has detected a jam in the sealer area.
ResolutionUPDATED: September 20, 2017
To clear the error and remove the jam:
- Open the cover.
- Remove all mail pieces and debris.
- Close the cover.
- Restart the machine:
- Select the gear from the lower right corner of the home screen.
- Select Shut Down from the menu.
- Select Shut Down on the pop-up.
- Wait for the screen to go black and the blue light on the front to turn off. This may take several minutes.
- After everything has been off for 10 seconds, press the power button to turn the machine back on.