VERIFIED SOLUTION i

Resolve error 041842003E "Print head error in the right slot of {{printaxis}} carriage" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series is displaying error code 0418-42-003E "Print head error in the right slot of {{printaxis}} carriage".

Cause

There is a missing ink cartridge.

Resolution

UPDATED: September 18, 2017
Install any missing ink cartridges. All of the ink cartridges must be installed at all times. Make sure you are using genuine Pitney Bowes ink cartridges.

If you need ink, order a genuine Pitney Bowes replacement ink cartridge:

Order Ink