VERIFIED SOLUTION i

Resolve error 031A410004 "24 volt power supply low" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The meter displays error code 031A-41-0004 "24 volt power supply low" and will not print.

Cause

An internal component has failed.

Resolution

UPDATED: September 18, 2017
Follow these steps to restart the meter:
  1. Select the green house at the top of the screen to go to the home screen.
  2. Select Shut Down from the lower right corner.
  3. Select Shut Down from the menu.
  4. Select Shut Down on the pop-up.
  5. Wait for the screen to turn off and the blue light on the front to turn off. This may take several minutes.
  6. After everything has been off for 10 seconds, press the power button to turn the meter back on.
If the error codes return, contact technical support. Please have your model number and serial number ready.