VERIFIED SOLUTION i

Resolve Error 03114100CB "Mailpiece jam in WOW area" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 0311-41-00CB "Mailpiece jam in WOW area" and will not print.

Cause

The Connect+ / SendPro P Series is detecting a mail piece in the WOW area.

Resolution

UPDATED: September 18, 2017
Check for a mail piece in the mail path:
  1. Open the top cover and the printer cover.
  2. Remove all mail pieces and debris from the mail path.
  3. If the error returns, reboot and clean the mail path:
    1. Close the cover.
    2. Select the gear from the lower right corner of the home screen.
    3. Select Shut Down from the menu.
    4. Select Shut Down on the pop-up.
    5. Wait for the screen to turn black and the blue light on the front to turn off. This may take several minutes.
    6. Using a can of non-flammable canned air and working from the left to right, blow onto the mail path to remove any dust and debris.
    7. After everything has been off for 10 seconds, press the power button to turn the machine back on.
If the issue is not resolved, contact client support. Please have your model number ready.