VERIFIED SOLUTION i

Resolve error 0418420023 on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 0418-42-0023.

Cause

The printer firmware is out of date.

Resolution

UPDATED: September 18, 2017
To resolve this issue, check for updates and restart the meter:
  1. From the Home screen, select Rates and Updates.
  2. If there are updates available, select Download updates.
  3. Restart the meter. Follow these steps to restart safely:
    1. Select the gear from the lower right corner of the home screen.
    2. Select Shut Down from the menu.
    3. Select Shut Down on the pop-up.
    4. Wait for the screen to turn black and the blue light on the front to turn off. This may take several minutes.
    5. After everything has been off for 10 seconds, press the power button to turn the meter back on.
If the error codes return, contact customer support. Please have your model number ready.