VERIFIED SOLUTION i

Resolve Infrastructure Error Code 334 on the DM500, DM800i, DM900, DM1000 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, and DM1100™

Issue

The meter displays Infrastructure Error Code 334 and will not refill.

Cause

The Postage By Phone® account number in the meter is incorrect.

Resolution

UPDATED: May 14, 2018
The Postage By Phone account number in the meter needs to be updated by a Pitney Bowes representative. Contact client support. Please have your model number ready.