VERIFIED SOLUTION i

Resolve error 0205-41-002E "Motion controller channel disconnected" on the Connect+ series and SendPro P-Series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The meter displays error code 0205-41-002E "Motion controller channel disconnected".

Cause

The internal meter software has failed.

Resolution

UPDATED: December 11, 2017
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Select the gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to turn off and the blue light on the front to turn off. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to turn the meter back on.