VERIFIED SOLUTION i

Resolve error 031A410031 "SBR length not calibrated" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 031A-41-0031 "SBR length not calibrated".

Cause

The Connect+ / SendPro P Series could not calculate the length of the mail piece.

Resolution

UPDATED: September 20, 2017
A reboot may resolve the issue. Follow these steps to restart safely:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to power the back up.
If the issue is not resolved, contact customer support. Please have your model number ready.