VERIFIED SOLUTION i

Resolve Error 1289 on the DM500, DM800i and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1289 and will not run in WOW mode.

Cause

The Weigh-On-The-Way® (WOW) unit is no longer calibrated.

Resolution

UPDATED: September 1, 2017
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one to three minutes.
  4. Turn the power switch back on.
Note: During the boot up cycle, make sure that no one is touching the machine and that there are no air currents blowing on the machine and no table vibrations.

If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.