VERIFIED SOLUTION i

Resolve error code 0418220040 on the Connect+ series and Sendpro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 0418-22-0040 and will not print.

Cause

The Connect+ or SendPro P Series has detected a problem in the printer.

Resolution

UPDATED: September 18, 2017
Follow these steps to clean the print head and reboot the Connect+:
  1. Remove the print head.
  2. Wipe off any visible ink.
  3. Re-insert the print head.
Here are the steps to follow for a safe restart:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop up.
  4. Wait for the screen to go black and the blue light on the front to go out.  This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to power back up.
If the error codes return, contact customer support. Please have your model number ready.