VERIFIED SOLUTION i

Resolve error 03114100D2 "Mailpiece jam in printer area" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 0311-41-00D2 "Mailpiece jam in printer area" and will not print.

Cause

The Connect+ / SendPro P Series has detected a jam.

Resolution

UPDATED: September 20, 2017
Clear the mail path:
  1. Open the front cover.
  2. Open all blue-handled jam releases.
  3. Remove all mail pieces and debris from the mail path.
  4. Blow non-flammable canned air onto the envelope feed deck, working from the left side of the machine to the exit.
  5. Close all blue-handled jam releases.
  6. Close the front cover.
If the issue is unresolved after following these steps, contact customer support. Have your model number ready.