VERIFIED SOLUTION i
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Spectrum 10 upgrade failed with fatal error

Issue

During the Spectrum 10 upgrade, installer halted with the following error:

"Fatal Error: GetProdInfo: Problem reading installation meta data (g1metadata.xml). Installer cannot continue".

Cause

Setup zip file containing the installer did not extract completely/correctly. " g1metadata.xml" file did not extract so installer could not locate it to continue with the upgrade.

Resolution

UPDATED: April 20, 2017


For an upgrade follow below steps
  1. Delete server directory
  2. Restore the backup
  3. Unzip the installer 
  4. Ensure "g1metadata.xml" file extracts
  5. Run installer

Environment Details


 

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