VERIFIED SOLUTION i

Resolve no pounds or ounces displayed on the DM500, DM800i, DM925, DM1000 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The display shows no number for either the pounds or the ounces.

Cause

There may be vibration interference or something may be touching the weighing area.

Resolution

UPDATED: May 21, 2018
  1. Make sure that nothing is touching the scale.
  2. Press Menu.
  3. Select Zero Scale.
If the issue is not resolved, contact technical support. Please have your model number ready.