VERIFIED SOLUTION i

EngageOne Full license is shown as Trial Licence in EngageOne Admin

Products affected: EngageOne

Issue

EngageOne® Full licence is shown as Trial License in EngageOne Admin.

Cause

The licence is showing up as a "Trial" because it has an expiration date.

In the key file, for every module there is an entry like:

<module name="EngageOne" id="20" moduleVersion="1.0" expiration="2030-12-31" enabled="True">

If no media access control (MAC) address in supplied, the license generating system does not permit a non-expiring license date. If a "proper" permanent licence key with no expiry date is required, then the MAC address or CPU id of the operating system on which the product is to be installed must be provided.

Resolution

UPDATED: December 27, 2018
Provide the MAC address or CPU id of the operating system on which the product is to be installed.