VERIFIED SOLUTION i

Connection issues on the Connect+ Series and SendPro P-Series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The machine displays the following errors:
0180-61-0013, 0180-61-0014, 0180-61-0015, 0180-61-001B, 0186-61-0008, 0187-41-0013, 0187-61-0002, 0187-61-0003, 0187-61-0004, 0187-61-0005, 0187-61-0006, 0187-61-0008, 0187-61-000A, 0187-61-000B, 0187-61-000D, 0187-61-000E, 0187-61-000F, 0187-61-0014, 0187-61-0015, 0187-61-0016, 0187-61-0017, 0187-81-0001, 0187-81-0007, 0187-81-0009,0190-41-0010, 0193-A1-000F, 0195-41-000A, 0195-61-000B, 0195-61-000E, 0195-61-0012,  0195-61-0014, 0195-61-0015, 0195-61-0016, 0195-61-001D, 0195-61-0027, 0195-61-0029, 0195-61-0038, 0195-61-003A, 0195-61-003B, 0195-61-0041, 0197-21-0006, 0197-21-0007, 0197-21-0008, 0197-21-0009, 0197-21-0017, 0197-21-001B, 0197-21-001C, 0197-21-001F, 0197-41-0012 ,0197-41-0013, 0180-61-001, 0180-61-0013, 0187-A1-0017, 0201-24-001C , 0201-24-001C, 0180-61-001A, 0197-21-001E, 0187-61-000D, 0187-61-000C

Cause

You have an error related to the connection of your machine.

Resolution

UPDATED: June 3, 2019
Solution 1
  1. Select Clear Message to clear the error.
  2. Check for green/amber or orange/amber lights where your network cable plugs into the back of your meter:
    1. If you see lights, your network cable is connected.
    2. If you see no lights, make sure both ends of the network cable are plugged in securely.
Solution 2
Restart the machine:
  1. Select the gear icon from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down from the pop-up.
  4. Wait for the display and blue light to go out. This may take a few minutes.
  5. Press the Power button.
  6. Clear any errors and test the connection.
Solution 3

(Optional) If you are connecting with a wireless hotspot (3G/4G):
  1. Power down the hotspot by pressing the power button or removing the power cable.
  2. Remove the network cable from the hotspot.
  3. Wait one minute.
  4. Power the hotspot back on.
  5. Wait for the hotspot to display the signal strength or the internet light to turn on.
  6. Reconnect the network cable.
  7. From the Home screen of your meter, select Rates & Updates.
  8. If you receive an infrastructure error, select Retry.
  9. If you are still having issues, reboot the machine.