VERIFIED SOLUTION i
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Resolve 'Error 005' in Paramics

Issue

While trying to run Paramics suite, 'Error code: 005' is encountered.

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Cause

This error occurs due to the expiry of either of following.
  • Paramics license
  • Support and Maintenance contract

Resolution

UPDATED: November 17, 2017


Follow these steps:
  • Login to the customer area, download the the latest license file and replace it with the existing one at following path in the Paramics installation machine:
- Windows Start Menu -> All Programs -> Paramics Support -> Data Directory
  • If this does not work, contact PB support to check the current status of the 'User account' in PAILS, whether the 'support and maintenance' for the particular 'User Account' is still active or not. In case the license has expired or 'support and maintenance' is not active, forward the request to 'Kristen Dorce Joyce' who takes care of all the Paramics license renewals and sales queries. Also include 'Kevin Malone' in the communication.
PS: If the PAILS website or customer support portal is not up, directly contact 'Kristen Dorce Joyce' (kristen.dorcey-joyce@pb.com) to check the current status of the 'User Account' and request for the updated license file.

Environment Details

Product Feature: Installation/Upgrade
 

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