VERIFIED SOLUTION i

OfficeMail OFMA UWS not displaying externally

Issue

Cannot access User Web Site (UWS) externally

Cause

Following are the possible cause:
- IIS at Web Server is stopped/not running
- HTTPS certificate expired/invalid/corrupted
- end user networking issue i.e. not able to connect outside world or has security policy preventing accessing UWS HTTPS site

Resolution

UPDATED: March 28, 2017
Make sure the IIS at Web Server is started/running.
Make sure the HTTPS certificate is valid.
Check end user networking if it able to connect to outside world or if there is any security policy preventing accessing UWS HTTPS site.
Environment Details