VERIFIED SOLUTION i

Resolve issue with the Capitalise Names Function in Confirm Version 15.1

Product Feature: Customer Services

Issue

Some clients have Spotted an error following an update to Confirm v15.1.

The 'Capitalised Names' functionality appears to be at issue. For example please see the attached screenshot. Here a Systems Administrator user has gone into the 'Customer Service System Settings' screen and checked the 'Capitalise Names' check box, however the names still remain in lower case, for example after a user has entered data in to a Fast Entry Customer Enquiry. So, in the attached screenshot, data within the 'name' fields have remained in lower case, contrary to what we would expect.

Cause

Suspected issue affecting version 15.1 of the Confirm application.

Resolution

UPDATED: October 6, 2017
Pitney Bowes Software are currently investigating this issue.