VERIFIED SOLUTION i

Resolve issue where Street works notices are importing in the wrong order in Confirm

Product Feature: Street Works


 

Issue

Street works notices importing in the wrong order via the incoming webservice.

Cause

The XML files created by the utility have been sent in the wrong order.

The webservice receiving the notice processes the notice XML in a first come, first served manner.

Resolution

UPDATED: October 6, 2017
Check in the trace.log of the incoming Confirm webservice for the XML files creating the notice. Make a note of the order that they arrive, the trace.log will indicate that the XML files were processed in the order that they arrived and that the sending utility has sent them in the wrong order.

Reprocess the ignored notice.