VERIFIED SOLUTION i

Resolve issue where Mail360 Data Manager Services do not start on new install

Product Feature: Mail360 Data Manager Installation
Products Affected:  Mail360, Mail360 Data Manager


 

Issue

Services do not start on new installation of Mail360 Data Manager.

Cause

Due to invalid access key format in DataManager.config.xml file, Mail360 services will not start.

Resolution

UPDATED: October 31, 2017
In order to resolve this issue, update the AccessKeys with a correct key value.