VERIFIED SOLUTION i

Resolve Variation Order issue "Cannot commit Variation Job" in Confirm®

Products affected: Confirm®
Product feature: Payment Processing

Issue

In Confirm® the following error message is displayed in the 'Commit comments' field within the 'Variation Order Commit - Preview' report when trying to commit a variation:

'Cannot commit Variation Job as not all items exist on the outstanding completing Payment Request Job.'

Cause

Looking at the items on the Payment Request Job for the job number in question we would suspect the Job Complete check box is ticked and there is an item on the Variation Order that is not on the Payment Request Job.

Resolution

UPDATED: October 6, 2017
You will be able to un-tick the Job Complete check box to let the variation go through. The check box can then actually be re-ticked after the issue has been resolved.