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Resolving the error 'An error occurred while fetching tiles from the server: The server committed a protocol violation. Section=ResponseStatusLine' in MapInfo Pro when accessing Bing Maps

Issue

When trying to open any of the Bing Maps in MapInfo Pro (i.e. Aerial, Hybrid or Roads), the following error is displayed: 
"An error occurred while fetching tiles from the server: The server committed a protocol violation. Section=ResponseStatusLine"

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Cause

This error can occur when the MapInfo Pro Web Services Tile Server "Read" and "Request" timeout settings are insufficient, based on the user's current network performance.

Resolution

UPDATED: December 11, 2018


To resolve this issue go to Pro > Preferences > Web Services > Tile Server and then increase the timeouts, e.g. 100 seconds and try to access Bing again.

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Environment Details

Products affected: MapInfo Pro™
 

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