VERIFIED SOLUTION i

Resolve issue where enforcing Black and White fails in PI Office Mail 3.9.0.3

Issue

User has a role in Officemail called PI-OFMA-DEFAULT and under Basic Permissions -> Colour, only Black and White is selected.

All of the settings groups enforce black and white, yet, the output is producing color.

Cause

All PDFs captured by OFMA will be colour if the original document is colour. 

The B&W enforcement applies to how the printing is controlled. 

So when viewing the detail, color will be seen if the original document was color based.

Resolution

UPDATED: November 21, 2017
It is working as designed.
Environment Details
Product Feature: General