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Resolve ERROR 28418 a document signature embedded in the page was required but was not found in e2vault

Issue

While ingesting a pdf document in e2vault below error was observed in Loader logs:

ERROR 28418: a document signature embedded in the page was required but was not found, signature [10E9C9E8FC3B11BA9C7E0EE1E3115DB9] 
ERROR 23001: document build failed, filename [work/exp_29_18492_1.drp]

Cause

The issue is that the signature in the journal file is not present in the PDF so the validation check was failed.

Resolution

UPDATED: April 19, 2017


The DOC1 digital signature support is not broad enough for e2vault to do its signature checking for PDF files.

Current advice is to disable the check for PDF files.

To disable the check, include the parameter below in the Profiles.ini file under the profile tag:

TolerateMissingSignature=1

In future releases this check will be automatically disabled for PDF or it will be a subset of the checks that happens currently.
 

Environment Details


 

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