VERIFIED SOLUTION i

"No design metrics were found in the resource pack for the requested font in EngageOne Server

Issue

Following error is being observed on executing NA-batch in EngageOne Server:

"No design metrics were found in the resource pack for the requested font 'Calibri 8 pt’"

 


 

Cause

The selected device did not contain the font when viewed under devices category on EngageOne Admin .

Upon investigating dump of HIP file, the font was not found in HIP so it resulted in error. 

Resolution

UPDATED: August 20, 2019

Below steps might resolve the issue : The issue is appearing from Designer where resources did not export properly.
Go to Designer and Log into repository having the template which is failing.

1) Backup the locale cache
2) Clear the locale cache
3) Check the location of the "Resource Cache Management" location and back it up
4) Clear the Resource Cache as well.

Perform Publish For EngageOne again and import the template into EngageOne Admin. Ensure that font now is available with chosen device.