VERIFIED SOLUTION i

EngageOne Admin - Renaming a folder results in an error

Product Feature: Administration


 

Issue

When renaming a folder in the EngageOne Admin console the following error is received:
User-added image
 

Cause

The only change the user was making to the name was changing the case of one or more letters, i.e. "folder" to "Folder".

This is not recognised as a change so the above error occurs.

Resolution

UPDATED: April 19, 2017
Change the name from "folder" to "folder1" (or something other than "folder"), and then change it to "Folder"