VERIFIED SOLUTION i

Resolve Visual Dialogue becomes unresponsive while saving an RTF Message Template in Portrait Dialogue


 

Issue

Visual Dialogue becomes unresponsive while saving an RTF Message Template. After some time, it is recovered but the 'Save' operations fails.
Error recorded in Visual Dialog log:  Access violation at address <Address1> in module 'MHVisualDialog.exe'. Read of address <Address2>.

Cause

This could be caused if image is added in RTF Letter template by copy / paste.

Resolution

UPDATED: December 19, 2017
Instead of copy / paste, image should be added in the RTF Letter template using 'Insert' operation.