VERIFIED SOLUTION i

Resolve Error 1951 on the DM500, DM800i and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1951 and will not print.

Cause

The print head is over the expected temperature.

Resolution

UPDATED: October 25, 2016
Restart your meter. Follow these steps to restart safely:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one to three minutes, then turn the power switch back on.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.