VERIFIED SOLUTION i

"Connection Due" or "Connection Required by Post" message on the mailstation, DM series, and SendPro 300

Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™, DM Infinity™, SendPro® 300

Issue

The meter displays the message "Connection Due" or "Connection Required by Post" and will not run mail.

Cause

The Post Office requires the meter to periodically connect to the data server.

Resolution

UPDATED: January 10, 2019
Follow these steps to connect the meter to the Pitney Bowes Data Center to clear the message:
  1. Connect the meter to a network line or a USB cable for PC Meter Connect or Communication Device.
Note: If the meter has not yet been connected, see the Install Guide that came with your meter for setup instructions. Copies of the Install Guides are also available on the Getting Started page for your meter model.
  1. Select Connect Now, or have the meter check the PbP balance.
Note: You do not have to add funds to your meter to clear this message.
  1. If there are any pending downloads, follow the prompts on the screen to complete them.
If the meter is unable to connect to the Pitney Bowes Data Center, see the Troubleshooting or Messages and Errors page for your meter model.