VERIFIED SOLUTION i

Resolve issue when an incorrect Serial Number length does not enable the Next button - MapInfo Professional

Issue

When attempting to activate MapInfo Professional the 'Next' button on the license activation screen remains greyed out despite entering a Serial Number and Access Code.

 

Cause

This can be caused by an invalid length Serial Number and/or Access code, the correct lengths should be:

Serial Number length 16: XXXXXXVVVVNNNNNN
Activation Code length 6: XXXXXX

Resolution

UPDATED: September 21, 2017
Check that the Serial Number and Activation Code match the lengths mentioned above.

If in doubt then check the Serial Number and Activation Code with the Pitney Bowes Client Services team.
Environment Details
Products affected: MapInfo Pro, MapInfo Professional