VERIFIED SOLUTION i

Resolve issue where unlinked Defects are showing on an Enquiry when the Defect button is used in Confirm

Product Feature: Customer Services

 

Issue

When using the Defect option on an Enquiry that has no Defect showing on the list, unlinked Defects are displayed.

Cause

The Enquiry shows the existing Defects on the Feature that has been attached to the Enquiry.  This is driven by a setting on "Customer Services System Settings" called "Show Enquiry Feature Defects". 

Resolution

UPDATED: September 29, 2017
If you do not want to see these Defects, change the setting on "Customer Services System Settings" called "Show Enquiry Feature Defects" to None.