VERIFIED SOLUTION i

Resolve issue with external PDF attachment - unknown format in Officemail 3.9.0.6

Issue

Officemail 3.9.0.6 Problem with external PDF attachment - unknown format message

Our customer is using P/I OfficeMail 3.9.0.6 with the driver. The problem is when submitting a single document with 2 external landscape PDF, in duplex. The result is: - Main page (front) A4 - Blank page (back) A4 - External PDF1 (front) A4 - Blank page (back) unknown format ! - External PDF2 (front) A4

Cause

Faulty Amyuni component of the Printer driver

Resolution

UPDATED: April 13, 2017
Issue has been fixed in later Printer driver version. Please contact software support for the latest release.
Environment Details
Product Feature: General

Operating System: Not stated

Database: Not stated

Configuration: Not stated