VERIFIED SOLUTION i

Advisor Button doesn't show up on EngageOne Video in certain cases

Product Feature: Video Player

Operating System: Not stated

Database: Not stated

Configuration: Not stated
 

Issue

When we open the CURL with added source codes the “I’m an Advisor” button disappears but when we snip off the additionally source coding re-appears. Have you seen this before? Is there anyway to fix it?

 

Source Codes: https://video.myeliteaccess.com/investor/Facebook?utm_source=Facebook&utm_medium=cpc&utm_content=Opt6&utm_campaign=Advisors_RTC

No Source Codes: https://video.myeliteaccess.com/investor/ 

Cause

A code change needed to be made by PIV Engineering to address this.

Resolution

UPDATED: September 8, 2017
PIV (EngageOne Video) Engineering team made a code change to the site to fix this problem.