VERIFIED SOLUTION i

"There is a problem with your account Please contact customer service at 1-877-822-0996 and reference Code 01" in SendPro

Products affected: SendPro® online, SendPro® C200, SendPro® C300, SendPro® C400, SendPro® C425, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® 300

Issue

When attempting to use SendPro®, the error "There is a problem with your account Please contact customer service at 1-877-822-0996 and reference Code 01" is displayed.

Cause

There is an issue with your account.

Resolution

UPDATED: January 18, 2019
This issue must be resolved by a Pitney Bowes representative. Contact client support for assistance.