VERIFIED SOLUTION i

Resolve issue where the SMS URL is inoperable within questionnaire for Portrait Dialogue

Product Feature: Questionnaires

 

Issue

When URL's are sent using Portrait Dialogue there have been cases when using anything prior to SW 6.0.1.288 Hotfix that the system tries to unscramble a value whose byte length is more than 40, the system throws an error stating invalid URL.

To replicate: 


Building a questionnaire using anything prior to SW 6.0.1.288 Hotfix

1. Build a simple questionnaire URL with a context for .ex.
2. Set bigger context value eg. 50 character long
3. Run url in browser. It will throw below error:

'The web address is invalid. Please check that the complete address is in the web browser's address field.'

Cause

Possible causes:

  1. User has copied only part of the web address from an-email or another document.
  2. You have clicked on a link in an e-mail program where the link has been broken.

Resolution

UPDATED: August 21, 2017

Possible solutions:

  1. Try to copy the web address one more time and verify that you have selected the complete address before you copy it.
  2. Try to copy the web address instead of clicking on the link.





PORTRAIT DIALOGUE 6.0 SP1 HOTFIX TFS-33235
Build 6.0.1.288