VERIFIED SOLUTION i
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Resolve issue where Unicode characters are not visible in Web client for EngageOne Vault

Issue

Unicode character gets removed from fields (Name, Account No. etc). For example "TESTÀÇÕÑ" becomes "TEST".

Cause

This could be caused due to ingestion of documents using a profile that contains documents=journal or documents=xmljournal as they can not process Unicode data. Using these two, data is stored in host code page (typically win-1252).

Resolution

UPDATED: August 1, 2017


To support Unicode characters, documents=ujournal or documents=uxmljournal should be specified in the profile (in profile.ini) used during ingestion.

Environment Details


 

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