VERIFIED SOLUTION i

Portrait Dialogue: Message manager shows Logon failure error while sending HTML message template

Product Feature: Message/Master templates

Issue

Message Manager is showing "Logon failure: unknown user name or bad password." error while sending a HTML email with an attachment.
 
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Cause

This happens when we try to add an attachment in our Message Template(i.e to HTML email) from a shared location / folder. Below is the screenshot for reference.

While in the process to send an email with the attachment, Portrait Dialogue try to access the file located at the path mentioned in the Attachment in order to attach that file to the email.

But when it fails to do so, this error is thrown by Portrait which can be seen in the Message manager or Dialogue send email operation.

 
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Resolution

UPDATED: September 7, 2017
Below things need to be checked before try to run the dialogue or test the message template.
  • Make sure the user which is running Portrait Dialogue have access to that folder or system on which file is saved.
  • It will be a good idea to send / attach files from the local system rather than attaching it from a remote location.