VERIFIED SOLUTION i

Portrait Dialogue - Missing details when migrating exported data back into Portrait Dialogue

Product Feature: Channel Types
 

Issue

In Portrait Dialogue (PD), when migrating a dialog from one system to another (in complementary mode) some of the details are not imported. The items that don’t get imported are the operators of the telemarketing project.
 

Cause

This is the correct functionality. The Visual Dialogue User Guide (for release 6.1) on p290 states:
 "When migrating a dialog in a complementary environment, operators assigned to telemarketing projects in the dialog are not updated."

 

Resolution

UPDATED: April 7, 2017
Operator data such as users and user groups needs to be manually set after migrating data between environments.