VERIFIED SOLUTION i

EngageOne Video "Vanity URL" creation not working

Issue

Various sales people were trying to use the EngageOne Video dashboard, located at http://mypbvideo.com/dashboard/ and experiencing a problem trying to create a "vanity URL" which was hooked to a print advertising (PA.xyz) campaign type.

 

It's wasn't working for some, but was working for others. Any ideas on what could be the problem?

Cause

There is more than one potential cause to this issue:

1) Vanity URLs are limited to 255 characters or greater
2) You cannot create a Vanity URL that has already been created by someone else

Resolution

UPDATED: September 7, 2017
In this case, the client was using to use a vanity URL that had already been used by someone else previously.