VERIFIED SOLUTION i

Resolve issue where the home page is not properly updating when changing communities in EngageOne 4.1 or lower

Product Feature: Template Management

Issue

EngageOne: Home page not properly updating when changing communities.

The “Tasks” and “Awaiting Delivery” panels on the Home page do not update when changing communities. Clicking the “Home” link does not update the panels, you must leave the home page and return for it to properly update. Also, refreshing the Home page right after you have changed communities puts you back in the previous community.

Cause

This was a defect in EngageOne prior to release 4.2.

Resolution

UPDATED: October 31, 2017
Upgrade to EngageOne 4.2 or later.