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Resolve Character Map not available error in Spectrum Enterprise Designer

Issue

When attempting to create a custom field separator for the "Read from File" stage by choosing "Add" from the "Manage Field Separators" window, when the "Character Map" button was clicked nothing happens. No new window appeared, no new process was created.
User-added image
EnterpriseDesigner.log.txt revealed the following error message:
ERROR    2016-02-29 11:13:23,170 [Applications.MainClass] Application exception: System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
   at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
   at System.Diagnostics.Process.Start()
   at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
   at Group1.ESD.Common.Applications.Management.FileConfiguration.Separator.SeparatorConfigurationControl.buttonCharacterMap_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


 

Cause

The Character Map is not installed by default on Windows 2008 R2.

Resolution

UPDATED: April 6, 2018


You need to install the "Desktop Experience" feature for Windows 2008 R2, to resolve the issue. 

Follow this link for further illustration.



 

Environment Details

Product Feature: Enterprise Designer

Operating System: Windows 2008 64bit


 

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