VERIFIED SOLUTION i

Error Code: 37B8, Resolve on the DM400C, DM475, and more

Products affected: DM400C™, DM450C™, DM475™

Issue

The meter is displaying error code 37B8 and will not feed.

Cause

A failure with an internal component is preventing normal operation of the meter.

Resolution

UPDATED: September 1, 2017
You may be able to clear the error by restarting your meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.